Terms of service
1. Introduction
These Terms of Use explain how Silmorae (referred to in this document as “we,” “us,” or “our company”) collects, uses, stores and protects the personal data you provide when using our website (the Site). We are committed to respecting your privacy and safeguarding your personal information in accordance with applicable data-protection laws, including the General Data Protection Regulation (GDPR). The aim of this policy is to help you understand the measures we implement to secure your information and how we comply with data-protection legislation. We place great importance on transparency and want to inform you clearly about how your data are used and the rights you have concerning those data.
2. Data We Collect
We collect the following categories of data:
Personal information: your name, email address, mailing address and phone number, which you provide by filling in forms on the Site. These details allow us to communicate with you efficiently and process any requests or orders.
Browsing data: such as IP address, browser type, pages viewed and length of visit. These details are collected via cookies and similar technologies. They help us understand how users interact with the Site so that we can continually improve our services.
Transaction data: if you make purchases through our Site, we may collect information related to payment methods, delivery addresses and orders. These data are essential to fulfil the contracts you place with us and ensure quality follow-up.
3. Purposes of Processing Your Data
Your data are collected and processed for the following purposes:
Order management: to process and fulfil your orders, deliver products and services, and provide customer support, including handling returns, refunds and communications regarding order status.
Service improvement: to optimise your user experience and personalise your navigation on the Site by analysing browsing data to identify technical issues and enhance Site functionality.
Marketing: with your explicit consent, to send you promotional information about our products and services and to offer personalised deals based on your preferences and purchasing behaviour.
Security: to ensure the security of our Site, detect fraudulent activities and protect our commercial interests. This includes monitoring suspicious connections and preventing threats.
4. Data Sharing
We may share your data with:
Third-party service providers: such as logistics companies, payment processors or marketing partners, for the sole purpose of facilitating our business activities. These providers are contractually bound to maintain the confidentiality of your data and use them only within the scope of the services they perform on our behalf.
Legal authorities: if we are legally obligated to disclose your information as part of a judicial process, government request or to comply with an applicable law. We will disclose only the information strictly necessary in such situations.
5. Data Retention
Your personal data are retained for the period necessary to achieve the purposes for which they were collected, unless a different retention period is required by law. Data related to commercial transactions are stored in compliance with tax and accounting obligations. We maintain clear criteria to determine how long data are kept, and we ensure that your information is destroyed when it is no longer needed.
6. Data Security
We implement appropriate technical and organisational security measures to protect your data against unauthorised access, misuse, loss or disclosure. This includes using encryption for sensitive information and conducting regular security audits. Although we take precautions to safeguard your data, please be aware that no method of transmission over the Internet is completely secure and absolute protection cannot be guaranteed.
7. Your Rights
In accordance with current legislation, you have the following rights with regard to your personal data:
Right of access: to request a copy of the data we hold about you, allowing you to verify the accuracy and lawful collection of the information.
Right to rectification: to request the correction of your data if they are inaccurate or incomplete.
Right to erasure: to request the deletion of your personal data when they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
Right to restrict processing: to request the limitation of processing of your data in certain cases, for example when you contest their accuracy.
Right to object: to object to the processing of your data for direct marketing purposes or for reasons relating to your personal situation.
Right to data portability: to receive your data in a structured, commonly used and machine-readable format and to transmit them to another controller, if technically feasible.
To exercise any of these rights, please contact us at support@silmorae.com. We commit to processing your request as quickly as possible and, in any event, within thirty days.
8. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about how you use the Site, in order to improve our services and personalise your experience. Cookies help us better understand your preferences and provide relevant content. You have the option to manage your cookie preferences through your browser settings, including disabling certain types of cookies.
9. Changes to This Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page along with the date of update. We encourage you to review this policy regularly to stay informed about how we handle your data. If the changes are substantial, we will notify you by email or other appropriate means.
10. Contact
For any questions regarding this policy or the processing of your data, you can contact us at info@silmorae.com. We are available to answer all your questions and provide any additional information you may need.
