Terms of service

Last updated: August 19, 2026

Welcome to Silmorae. These Terms of Service govern your access to and use of silmorae.com, including any purchases made through our online store. Throughout these Terms, “Silmorae,” “we,” “us,” and “our” refer to SILMORAE INC.

By visiting our website, creating an account, or purchasing a product, you agree to these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, please do not use the website.

1. Eligibility and acceptable use

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order. If you are under the age of majority, you may use the website only with the involvement and consent of a parent or legal guardian.

You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes. You must not interfere with the website’s security, introduce malicious code, scrape information without authorization, or attempt to access another customer’s account.

2. Product information

We make reasonable efforts to present our products, descriptions, photographs, specifications, colors, prices, and availability accurately. However, the appearance of a product may vary slightly depending on lighting, photography, manufacturing updates, and your device’s display.

We may update product designs, packaging, specifications, prices, or availability without prior notice, provided that such changes do not affect orders already accepted unless required for safety, legal compliance, or another legitimate reason.

Please review all product information and instructions before placing an order and before using the product.

3. RollEase™ wellness and safety notice

Silmorae RollEase™ is intended for general body care, comfort, and relaxation. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. Information provided on our website is for general informational purposes and is not a substitute for professional medical advice.

Always read and follow the instructions supplied with your device. Begin at the lowest comfortable intensity, use light and controlled pressure, and stop immediately if you experience pain, numbness, irritation, dizziness, or unusual discomfort.

Do not use RollEase™ on the head, front of the neck, spine, bones, joints, broken skin, or swollen, inflamed, injured, or unusually sensitive areas. Consult a qualified healthcare professional before use if you are pregnant, have an implanted medical device, reduced sensation, a circulation condition, an injury, or another health concern.

Individual experiences and results may vary. Customer testimonials describe individual experiences and do not guarantee that every customer will achieve the same results.

4. Orders and order acceptance

Submitting an order does not automatically mean that we have accepted it. Your order is accepted when we send an order confirmation or begin processing the order.

We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including suspected fraud, pricing or inventory errors, payment authorization issues, product availability, shipping restrictions, or misuse of a promotion.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

You are responsible for providing accurate and complete contact, billing, and shipping information. Please contact us promptly at info@silmorae.com if you discover an error. Address changes cannot be guaranteed after an order has entered processing.

5. Prices, taxes, and payment

Unless otherwise indicated, prices displayed on our website are shown in the currency selected for your market. Applicable taxes, shipping charges, duties, or other fees will be displayed during checkout when available.

Payment information is processed by Shopify and other authorized payment providers. We do not directly store complete payment-card information.

We may correct obvious pricing, description, or calculation errors. If an error affects an order you have already placed, we will contact you and provide the option to confirm the corrected order or receive a cancellation and refund.

6. Shipping and delivery

Orders are generally processed within 1–3 business days. Most orders are estimated to arrive within 5–12 business days after shipment. These timeframes are estimates and may vary because of carrier operations, destination, weather, holidays, customs, inventory, or circumstances outside our reasonable control.

You will receive tracking information when it becomes available. Tracking updates may take approximately 2–5 business days to appear after shipment confirmation.

If we cannot ship within the timeframe stated at checkout or otherwise required by applicable law, we will provide an appropriate delay notice and, when required, the option to accept the delay or cancel the unshipped order for a refund.

Additional details are available in our Shipping Policy.

7. Returns, exchanges, and refunds

Eligible products may be returned within 30 days from the date of delivery, subject to the conditions and exclusions described in our Refund Policy.

Do not return a product without first contacting us. To request a return, email info@silmorae.com with your name, order number, and reason for the request. Products sent without prior authorization may not be accepted.

Please review our complete Refund Policy before requesting a return.

8. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions, expiration dates, eligibility requirements, and product exclusions. Unless expressly stated otherwise, promotions cannot be combined, redeemed for cash, or applied retroactively.

We may cancel or refuse a promotion that has been obtained or used through fraud, technical manipulation, or a violation of these Terms.

9. Intellectual property

The Silmorae name, RollEase™ name, logos, product images, website design, text, graphics, videos, and other original content are owned by or licensed to Silmorae and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes. You may not copy, reproduce, modify, republish, distribute, sell, or commercially exploit our content without prior written permission.

10. Reviews and customer content

If you submit a review, photograph, comment, or other content, you confirm that it is truthful, based on your genuine experience, and does not violate another person’s rights.

You grant Silmorae a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use that content in connection with our website and marketing, subject to applicable law and our Privacy Policy.

We may remove content that is unlawful, deceptive, abusive, irrelevant, or infringes intellectual-property or privacy rights. We are not obligated to publish every submission.

11. Third-party services and links

Our store is hosted by Shopify and may use third-party services for payment processing, shipping, analytics, customer support, reviews, advertising, and order tracking.

Third-party websites and services operate under their own terms and privacy practices. We are not responsible for third-party content, availability, or conduct, except where responsibility cannot legally be excluded.

12. Disclaimer of warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

13. Limitation of liability

To the fullest extent permitted by applicable law, Silmorae and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law. These Terms do not limit liability for fraud, willful misconduct, gross negligence, personal injury caused by negligence, or any other liability that cannot legally be limited.

14. Indemnification

To the extent permitted by law, you agree to indemnify Silmorae against claims, losses, or reasonable expenses resulting from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy. Please review that policy to understand how your information is handled and the choices available to you.

16. Governing law and consumer protections

These Terms are governed by the laws applicable in the jurisdiction where Silmorae is legally established, without regard to conflict-of-law principles.

Nothing in these Terms deprives you of mandatory consumer protections available under the laws of your state, province, territory, or country of residence.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

18. Changes to these Terms

We may update these Terms to reflect changes to our services, operations, or legal obligations. The revised version will be posted on this page with an updated effective date. Changes will apply prospectively unless applicable law requires otherwise.

19. Contact information

Questions about these Terms may be sent to:

Silmorae:

Email: info@silmorae.com