Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
At Silmorae, we want your order to arrive safely and with as little hassle as possible. Below you’ll find everything you need to know about processing, delivery, tracking, and shipping support.
FREE SHIPPING
We offer free standard shipping on all Silmorae orders.
Any available shipping options and applicable charges will be shown at checkout before you complete your purchase.
ORDER PROCESSING
Orders are generally processed within 1–3 business days.
During holidays, promotions, product launches, or periods of high demand, processing may take a little longer.
Once your order has shipped, you’ll receive a confirmation email with your tracking information.
DELIVERY TIME
Most orders are estimated to arrive within 5–12 business days after shipment.
Delivery times are estimates and may vary depending on your destination, carrier operations, weather, holidays, customs, or other circumstances outside our control.
TRACKING YOUR ORDER
Once your order ships, we’ll send you a tracking number by email.
You can also check your order anytime through our Track My Order page:
https://www.silmorae.com/apps/track123
Please note that tracking information may take approximately 2–5 business days to appear or update after your shipping confirmation is sent.
SHIPPING ADDRESS CHANGES
Please review your shipping information carefully before placing your order.
If you notice an incorrect or incomplete address, contact us as soon as possible at info@silmorae.com with your full name, order number, and correct shipping address.
We’ll do our best to update your information, but changes cannot be guaranteed once an order has entered processing or has already shipped.
SHIPPING DELAYS
Occasional delays can happen because of carrier issues, weather, holidays, customs, or other circumstances outside our control.
If your order is taking longer than expected, please check your tracking information first.
If your tracking has not updated for more than 5 business days, contact us at info@silmorae.com and include your order number. Our Customer Care team will be happy to help.
PACKAGE MARKED DELIVERED BUT NOT RECEIVED
If your tracking shows that your package was delivered but you cannot find it, please:
- Check the shipping address on your order.
- Look around your property, mailbox, building entrance, or other safe delivery areas.
- Check with other members of your household or nearby neighbors.
- Contact the carrier using your tracking number.
If you still cannot locate your package, email us at info@silmorae.com. We’ll review the available tracking information and help with the next steps.
DAMAGED, INCORRECT, OR MISSING ITEMS
Please inspect your order when it arrives.
If your package contains a damaged, defective, incorrect, or missing item, contact us as soon as possible at info@silmorae.com.
Please include:
- Your full name
- Your order number
- A short description of the issue
- Clear photos of the product, packaging, and shipping label
If the issue is confirmed to be our responsibility, we’ll provide the appropriate replacement, refund, or return solution at no additional return-shipping cost to you.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible.
We’ll do our best to help, but cancellations and changes cannot be guaranteed once an order has entered processing or has shipped.
NEED HELP?
Our Customer Care team is here to help with shipping, tracking, or delivery questions.
Email: info@silmorae.com
Customer Care Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Typical Response Time: 24–48 business hours