Refund policy

30-DAY RETURN POLICY

We offer a 30-day return period beginning on the date your order is delivered. To request a return, please contact us at info@silmorae.com within 30 days of delivery.

To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging, accessories, and proof of purchase.

Please do not send your purchase back to the manufacturer or return it without contacting us first. Returns sent without prior authorization may not be accepted.

RETURN REQUESTS

To request a return, email us at info@silmorae.com with your full name, order number, and reason for the return. Our customer care team typically responds within 24–48 business hours and will provide the return instructions and return address.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect your order upon delivery. If your product arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible.

Include your full name, order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.

If the issue is confirmed to be our responsibility, we will provide an appropriate replacement, refund, or return solution at no additional return-shipping cost to you.

RETURN SHIPPING

For returns that are not caused by a damaged, defective, incorrect, or incomplete order, customers are responsible for return-shipping costs.

Original shipping charges and return-shipping costs are non-refundable. We recommend using a trackable shipping service. Silmorae is not responsible for returned packages that are lost or damaged in transit.

NON-RETURNABLE ITEMS

Products showing signs of use, damage, alteration, misuse, or missing parts for reasons not caused by our error may not be eligible for a refund.

Products returned without their original packaging, accessories, or proof of purchase may also be refused.

For hygiene and safety reasons, products that have been used directly on the body may not be eligible for return unless they arrived damaged, defective, or incorrect.

REFUNDS

Once your return has been received and inspected, we will notify you by email whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit-card provider to process and post the refund after it has been issued.

LATE OR MISSING REFUNDS

If more than 10 business days have passed since your refund was approved, first check your bank account and contact your bank or credit-card provider.

If the refund is still not visible, contact us at info@silmorae.com with your order number.

EXCHANGES

We replace products only when they arrive damaged, defective, or incorrect. To request an exchange, contact us at info@silmorae.com with your order number, a description of the issue, and clear photographs.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or modify an order, contact us as soon as possible. We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.

CONTACT US

For questions about returns, exchanges, or refunds, contact our customer care team at info@silmorae.com.

Typical response time: 24–48 business hours.